You deserve the right to quick, courteous service. Earthen
Treasures strives to make your ordering experience a positive
one. Need suggestions? Just email us and someone will be happy
to help you.
Because of the nature of our products we will not issue refunds
UNLESS it is our fault. Example-Sending the wrong fragrance,
wrong item, etc. We do not issue refunds on items because you
do not like the scent you ordered or you decide you don't want
the order any more. We make our products FRESH based on the
customers needs/wants! If you have a problem with your order
please email us within 3 days of receipt.
currently accept PayPal, Western Union, Credit Union Checks,
Cashiers Checks & Money Orders. Insurance is available upon
request We will not be responsible for postal damage or lost
You may cancel
within 24 hours of placing your order. If any part of your
order is completed those products will be sent and a refund for
the balance will be issued.
Orders are filled in the order that they are received and paid
for. We will start no order without receiving payment first.
If you are on a time line please let us know.
time is subject to change during holiday season, holidays,
vacation time, sales, health reasons, emergencies or acts of God
and inclement weather.
We do not count
Saturday, Sunday & holidays as a work day, because we do not
work these days.
Invoices for completed
orders should be paid for as soon as possible. We have had
completed orders sit for up to 9 months. We will no longer let
orders sit around. After 1 month of email & snail mail contact
and hearing nothing from the customer we will consider your
payment "rent" and toss your order. No refund will be given.
If there is accident, injury or contact from the customer this
will not happen. We have had up to 5 orders piled up waiting
for payment. We just don't have room for these orders to sit
around. I'm sorry that we have had to take this step but we
make every effort to contact our customers and feel we should be
given the same consideration regarding contact if an order will
have to sit for a while.
We now have a
policy on rush orders. You will need to be invoiced separately
or we can add it on to your shipping cost. There is now a
charge for rush orders.
1-8 items - $5.00
9-16 items - $10.00
17-24 items - $15.00
25 items & up - $20.00
We reserve the right to refuse service to anyone
(mainly individuals that have had fraudulent dealings with our
company & our sister etailers).
Earthen Treasures does not sell
their customer list to anyone! Your information is used only
for the handling of your orders. You can order with the
assurance that your information will remain PRIVATE!